Privacy Policy

Terms and Conditions

Effective Date:2024/03/06

Welcome to MALAINESDESIGNS. These Terms and Conditions govern your use of our website and the purchase of any products or services offered through our website. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.

Business Information

This website is operated by MALAINESDESIGNS, located in Kelowna, British Columbia/Canada. We provide graphic design services and custom printed products including, but not limited to, apparel, mugs, table runners, promotional materials, and other printed merchandise.

If you have any questions regarding these Terms and Conditions, please contact us at:

Email:malainesdesigns@gmail.com

Products and Services

Our website offers both standard products and custom-designed items. Custom products are created according to the specifications provided by the customer.

Because many of our products are made to order, slight variations in color, placement, or material may occur due to differences in screens, printers, or production processes.

Orders and Payment

All orders must be paid in full before production begins unless otherwise agreed in writing.

We reserve the right to refuse or cancel any order at our discretion, including orders that appear fraudulent, incomplete, or violate our policies.

Prices listed on our website are subject to change without notice.

Failure to provide payment for completed work may result in cancellation of services and refusal of future orders.

 Design Proof and Customer Approval

For custom orders, customers will receive a design proof before production begins.

It is the responsibility of the customer to carefully review all details in the design proof, including:

1. Spelling

2. Grammar

3. Layout

4. Colors

5. Sizing

6. Placement of images or text

Once the customer approves the design proof, production will begin.

Approval of a design proof confirms that the customer accepts the design as correct.

MALAINESDESIGNS will not be responsible for errors that were present in the approved proof.

If a customer approves a design containing errors and later requests corrections after production, the customer will be responsible for the full cost of redesigning and reproducing the item.

Customer Responsibility for Artwork

Customers who submit images, logos, or text for printing are responsible for ensuring that they have the legal right to use those materials.

By submitting artwork or content to us, you confirm that:

1. You own the rights to the material, or

2. You have permission from the copyright owner to use it.

MALAINESDESIGNS is not responsible for copyright or trademark violations resulting from customer-provided content.

 Production and Delivery

Production times vary depending on the type and quantity of products ordered. Estimated production times will be provided when possible but are not guaranteed.

Shipping and delivery times may vary depending on the shipping carrier and destination.

We are not responsible for delays caused by:

1. Shipping carriers

2. Weather

3. Customs

4. Supply shortages

5. Events beyond our control

Customers are responsible for providing accurate shipping information. We are not responsible for orders delivered to incorrect addresses provided by the customer.

Refunds and Returns

Due to the custom nature of many of our products, all custom orders are final and non-refundable once production has begun.

Returns or refunds may only be considered if:

1. The product arrives damaged, or

2. The product received is significantly different from the approved design.

If there is a problem with your order, you must contact us within [7–14 days] of receiving the product.

We may request photographs or other documentation before determining whether a replacement or refund will be issued.

 Order Cancellation

Orders may only be cancelled before production begins.

Once design work or production has started, cancellation may not be possible and the customer may still be responsible for payment for work already completed.

Limitation of Liability

To the fullest extent permitted by law, [Your Business Name] shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

Our total liability for any claim related to a product or order shall not exceed the amount paid for that product.

Intellectual Property

All content on this website, including designs, graphics, text, logos, and images, is the property ofMALAINESDESIGNS unless otherwise stated.

No content may be copied, reproduced, distributed, or used without our written permission.

Custom designs created by MALAINESDESIGNS remain the intellectual property of the business unless otherwise agreed in writing.

Website Use

By using this website, you agree not to:

1. Use the website for unlawful purposes

2. Submit false or misleading information

3. Attempt to disrupt or damage the website

4. Violate any applicable laws or regulations

We reserve the right to restrict or terminate access to our website if these terms are violated.

Customer Privacy

We respect your privacy and are committed to protecting your personal information. Customer information collected through our website will only be used for order processing, communication, and improving our services.

We do not sell or share customer information with third parties except where necessary to complete an order (such as shipping providers).

 Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice.

Changes will take effect immediately upon being posted on the website.

Customers are encouraged to review these Terms periodically.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of British Columbia/Canada.

Any disputes arising from these terms shall be handled through the appropriate courts in that jurisdiction.

 Contact Information

If you have questions about these Terms and Conditions, please contact us:

MALAINESDESIGNS
Email: malainesdesigns@gmail.com

1. “Payment required before production begins.”

2. “Custom orders are non-refundable after approval.”

3. “Design work will not be released until payment is received.”

These three policies alone stop most non-paying customers.

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At MalainesDesigns, we understand that trust is important when ordering online. We are committed to providing honest service, clear communication, and quality products. Your personal information is handled with care and used only for processing orders and communicating with you about your purchase.

We value every customer and work hard to create a safe and reliable shopping experience.

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Secure Payments

All payments are processed through secure and trusted payment providers. Your financial information is never stored or shared by MalainesDesigns.

For your protection, we only accept secure payment methods.

Customer Protection Statement  

Your satisfaction and safety matter to us. Before any custom item is produced, customers will receive a design proof for approval. This ensures that every order is reviewed and confirmed before production begins.

Our goal is to provide clear communication and reliable service every step of the way.

 Honest Business Promise

This kind of statement helps people feel they are dealing with a real person.

Our Promise

At MalainesDesigns, we believe in honesty, transparency, and respect for our customers. We take pride in our work and treat every order with care and attention.

We are committed to building long-term relationships with our customers by providing dependable service and thoughtful design.

Simple Anti-Fraud Message 

To protect both our customers and our business, some orders may require confirmation before production begins. This helps ensure that all transactions are legitimate and secure.

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